The Healthy Bed Store is the only place in the nation where you can try and purchase a Nest Bedding mattress other than their own stores. Nest Bedding has created the Industry First Lifetime Comfort Guarantee & Limited Lifetime Warranty - no other mattress company in existence has provided their customer anything even close to this.
When you purchase a Nest Bedding mattress at The Healthy Bed Store, you will still receive the Lifetime Comfort Guarantee & Limited Warranty and we will be the customer service contact that will handle these policies.
1. During the first 100 nights of ownership from date of delivery, you (the original purchaser) may initiate an exchange or return of your mattress for any comfort issue, for a 100% money back guarantee, or exchange to any other bed in our lineup. Please remember that it can take a few weeks to adjust to any new mattress so we kindly ask that you give the bed a full 30 nights trial before contacting us about exchanging or returning.
2. After the 100 night's trial, for the remaining lifetime of the mattress, if your needs change and you find you need a firmer or softer mattress, or you need to change to a small or larger size than your original purchase, you may do so at 50% of the current retail price.
Details of the Lifetime Comfort Guarantee:
I. The lifetime comfort guarantee applies only to mattresses purchased after August 31, 2017. Beds purchased before this time still enjoy our 100 nights comfort guarantee.
II. All requests must be made via email to firstname.lastname@example.org
III. Mattress must be free of damage or stains in order to be approved for return. Mattress must be free of bed bugs, stains, mold or any other condition less than new.
IV. After you have tried the bed for 30 days and during the 100 days trial period, you can exchange for a different feel or mattress in our line up, or initiate a refund after donating the mattress to a local charity. We can work with you to find one. If there is no donation center in your area, we can have the mattress picked up at our expense.
V. There is no fee to return if initiated between 30 and 100 days of the trial period.
VI. Refund will be issued upon receipt of donation or pickup and returned to the original payment method used. While refunds are issued the same business day, it can take up to a week for credit card processors to post your refund.
VII. Stains on the mattress will void the return privilege.
VIII. Returns are for comfort issues only during the initial 100 nights trial period.
IX. All materials have scents, even natural materials, and all our mattresses have been certified. All scents are naturally occurring and will dissipate. Our mattresses are made with certified materials and cannot be returned for allergy claims.
X. All Mattresses must be opened within 30 days of delivery or return privilege is void.
XI. During the initial 100 night's trial period, upgrading to a different size is not covered by our comfort guarantee.
XII. International sales do not qualify for our exchange program. These sales are final. Exception list: Canada.
XIII. Once a return/exchange is authorized by Nest Bedding, you have 30 days to complete the return/exchange.
XIV. If your exchange bed doesn't work out, contact us and we can discuss other options to keep you sleeping well. Once the Lifetime Comfort Guarantee is redeemed, the guarantee is exhausted.
XV. Mattress must be free of damage or stains and used on a non-flexing box foundation or slat surface (maximum 4" gap) in order to be approved for return. Mattress must be free of bed bugs, mold or any other condition less than new.
XVI. Comfort guarantee sales are final.
YOUR NEST BEDDING MATTRESS HAS A LIMITED LIFETIME WARRANTY!
Nest Bedding ("Nest Bedding”, “we”, “us”) provides the buyers of our product (“you”) with a limited warranty (“Limited Warranty”) against certain product defects for as long as you own the mattress from the date of your purchase for the lifetime of the mattress. In the event of a defect, we will repair the defect or replace it with a current comparable model and size of a Nest Bedding mattress.
I. NEST BEDDING WARRANTY ELIGIBILITY
This limited warranty applies to the original purchasers of the Nest Bedding mattress from Nest Bedding stores, online or authorized retailer. This Limited Warranty is not transferable to any subsequent owners of such mattress.
II. WARRANTY COVERAGE
The Nest Bedding Mattress Warranty covers all defects as defined below for as long as you own your Nest Bedding mattress.
A. COVERED DEFECTS
The following shall be considered as a defective (collectively “Defects”) mattress should your mattress meet the below criteria as determined solely by us:
Visible indention or sag of the foam mattress greater than one (1) inch that is not a result of improper use, an improper bed, bed base or foundation.
A manufacturing flaw in the cover zipper - this does not include zipper breakage resulting from improper or overuse of zipper.
A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not result from improper use.
B. WHAT IS NOT COVERED
Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your Nest Bedding mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Warranty is non-prorated.
Exclusions from the Limited Warranty include but are not limited to:
Normal wear and tear.
Any improper use of the mattress.
Minor imperfections such as slight cosmetic flaws.
Stains, tears, burns, and discoloration that occur over time and/or are a caused by you.
Indents, sagging, or body indentations less than one (1) inch deep.
Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.
Any mattress purchased from a non-authorized Nest Bedding distributor.
Physical damage to the foam mattress caused by you.
Allergies or sensitivities to fabrics or materials.
Damage caused by animals, rodents or children.
Naturally occurring aromas from foam, cotton, or other materials.
III. MAKING A WARRANTY CLAIM
To submit a claim relating to a defect with your Nest Bedding mattress, please contact us at email@example.com and email us the following:
The order number and/or first and last name of who placed the order.
A brief description of the what is going on with the mattress.
A photo or short video documenting the issue you are experiencing.
Upon receipt of your claim, you will receive a response from us within 7 business days.
IV. YOUR WARRANTY REMEDY
In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Warranty, your sole remedy will be a repair or replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable Nest Bedding mattress product available as a replacement at our sole discretion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS.