HEALTHY BED STORE LIFETIME MATTRESS COMFORT GUARANTEE:
PLEASE READ AND UNDERSTAND SOON AFTER YOUR PURCHASE:
As a valued Healthy Bed Store (HBS) mattress purchaser, our Lifetime Comfort Guarantee will give you the peace of mind of knowing we care about your comfort for the lifetime of your mattress. Here is how it works:
- Memory Foam Mattresses - During the first 100 nights of ownership from date of delivery, you (the original purchaser) may initiate an exchange or return of your mattress for any comfort issue, for a 100% money back guarantee, or exchange to any other bed in our lineup. Please remember that it can take a few weeks to adjust to any new mattress so we kindly ask that you give the bed a full 30 nights trial before contacting us about exchanging or returning.
- Posh + Lavish Custom Sides Mattresses Only - For any comfort issue during the first 100 nights of ownership from date of delivery, HBS will provide a One-Time Free 2” Latex or Memory Foam Layer. You may receive a half or full layer of any firmness.
- OrganicPedic Duo, Rossa and Savvy Rest Only – These manufacturers provide you with a 90 Day Layer Exchange. With Organicpedic, it is a one-time only exchange of either a half or full layer in your choice of firmness and you can upgrade to a sculpted layer for a additional charge. HBS will pickup and return the exchanged layer during our next factory visit. With Savvy Rest, you are allowed up to three layer exchanges and customer pays $190.00 round-trip shipping cost.
For All Mattress Brands –
If you have found after the 100 night trial that you find you need a firmer or softer mattress, or you need to change to a small or larger size than your original purchase, you are entitled to a One-Time Comfort Exchange for the lifetime period that you own your mattress. You will receive 50% of the purchase price of the mattress you purchased towards any other mattress we sell at our current in-store purchase price. You will pay the difference between the purchase price and the 50% credit and if the mattress you select is less than the 50% credit, the remaining amount will be given to you as a store credit.
Vispring will, upon inspection and approval, will build a new mattress with the change in firmness with only a charge for shipping.
Details of the Lifetime Comfort Guarantee:
- The lifetime comfort guarantee applies only to mattresses purchased after May 15, 2018. Beds purchased before this time still enjoy our 100 nights comfort guarantee.
- All requests must be made via email to firstname.lastname@example.org
- It is best to purchase a mattress protector at time of purchase as your mattress must be free of damage, stains, free of bed bugs, mold or any other condition less than the new condition at delivery to be approved for return.
- After you have tried the bed for 30 days and during the 100 days trial period, you can exchange for a different feel or mattress or initiate a refund after donating the mattress to a local charity. We can work with you to find one.
Refund will be issued upon receipt or picture of donation or pickup and returned to the original payment method used. While refunds are issued the same business day, it can take up to a week for credit card processors to post your refund.
- There is no fee to return if initiated between 30 and 100 days of the trial period.
- Stains on the mattress will void the return privilege.
- Returns are for comfort issues only during the initial 100 nights trial period.
- All materials have scents, even natural materials especially when new, and all our mattresses have been independently certified for content, emissions, safety and durability. All scents are naturally occurring and will dissipate. Our mattresses are made with certified materials and cannot be returned for allergy or sensitivity claims. If you feel that you may be sensitive to the materials used to make mattresses, we will gladly provide you with samples to test before you make you purchase.
- All Mattresses must be opened within 30 days of delivery or return privilege is void.
- During the initial 100 night's trial period, upgrading to a different size is not covered by our comfort guarantee but you can pay the difference to do so.
- International sales do not qualify for our exchange program. These sales are final.
- Once a return/exchange is authorized by Healthy Bed Store, you have 30 days to complete the return/exchange.
- If your exchange bed doesn't work out, contact us and we can discuss other options to make it work to keep you sleeping well. Once the One-Time Comfort Guarantee is redeemed, the guarantee is exhausted.
- Mattress must be free of damage or stains and used on a non-flexing slatted box foundation or slatted platform surface (maximum 4" gap) in order to be approved for return. Mattress must be free of bed bugs, mold or any other condition less than new.
- Comfort guarantee sales are final and valid only to original purchaser.